Privacy Policy

Last Updated: 11 November 2025

At AAA Mobile Mechanic (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website https://aaamobilemechanic.com.au or engage with our mobile mechanic services across Australia.

We are committed to handling your personal information responsibly and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect and store personal information that is necessary for us to provide our services and communicate with you. This includes:

• Personal details: Your name, phone number, email address, and address.

• Vehicle details: Information about your vehicle such as make, model, registration number, and service requirements.

• Service-related information: Details provided during booking, enquiry, or quote requests.

• Payment information: When applicable, for invoicing and transactions.

• Website usage data: Your IP address, browser type, operating system, and browsing activity collected through cookies and analytics tools.

2. How We Collect Your Information

We collect personal information in several ways, including:

• When you contact us by phone, email, or through our online forms.

• When you make a booking or request a quote.

• When you interact with our website or social media pages.

• From third-party service providers who assist us with payment, marketing, or customer communication.

3. Use of Your Information

We use your personal information to:

• Provide, schedule, and manage our mobile mechanic services.

• Respond to your enquiries and communicate about your bookings.

• Process payments and issue invoices.

• Send updates, reminders, and promotional offers (only if you have opted in).

• Improve our website, customer experience, and service quality.

• Comply with legal obligations and resolve disputes.

4. Disclosure of Information

We respect your privacy and do not sell or rent your information.
However, we may share your personal data with:

• Trusted third-party service providers who assist us with web hosting, analytics, payment processing, or marketing.

• Professional advisors or insurers, when necessary for business operations or legal claims.

• Government authorities or law enforcement, if required by law or regulation.

All third parties are required to keep your information confidential and use it only for authorised purposes.

5. Cookies and Website Analytics

Our website uses cookies and analytical tools (such as Google Analytics) to collect non-identifiable data about visitor behaviour and site performance.
Cookies help us improve user experience by remembering preferences and tracking page performance.

You can choose to disable cookies in your browser settings, but this may affect certain website features.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
While we use secure servers and encryption where appropriate, please note that no online data transmission is completely secure. You provide information at your own risk.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
Once information is no longer needed, it is securely deleted or anonymised.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or outdated details.

• Withdraw consent to receive marketing or promotional materials.

• Request deletion of your personal data (subject to legal obligations).

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may include links to other websites or services. We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
The updated version will always be available on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please contact us:

AAA Mobile Mechanic
📍 [Your Business Address]
📞 [Your Contact Number]
📧 info@aaamobilemechanic.com.au
🌐 https://aaamobilemechanic.com.au